Last updated May 1, 2023

We don’t knowingly sell your personal information, but we still have to tell you what we collect from you and how we use it. We may update this policy from time to time. Your continued use of this site indicates your agreement to the updated terms. If you use the Starlink services through your organization’s subscription, please ask your organization’s administrator for information about how we process your personal information.

What Personal Information Do We Collect?
Depending on how you interact with our website, we may collect the following personal information about you, which we have grouped together as follows:

Click here to learn more.
How Do We Collect Your Personal Information?
We may collect your personal information from the following sources:

Click here to learn more.
How and Why Do We Use Personal Information?
To the extent permitted by applicable law, we may use your personal information:

Click here to learn more.
With Whom Do We Share Personal Information?
We may share your personal information with the following categories of people:

Click here to learn more.
How Do We Protect Personal Information?
We implement technological, physical and administrative procedures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. We encrypt information sent via the Starlink services to and from your Starlink equipment.

Although we endeavour to keep information secure, we cannot guarantee that our security measures will prevent every unauthorized attempt to access, use or disclose personal information. We maintain procedures to deal with any suspected breach of personal information, and we will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Privacy Rights
You may have legal rights to access, update, or erase certain personal information that we have about you, or restrict or object to how we use it. If you have such rights and you make a legitimate request, we will do what you request. To exercise these rights, please contact us using the details in the “Contact Us” section below. For your security, we may need to request specific information from you to help us make sure the request is coming from you and not someone who has no right to receive it. For more information regarding rights that may be applicable to you, please review your country-specific policy:

If you are a resident of a US state that affords you certain rights with regard to your personal information, our US State Privacy Notice also applies to you. Please note that the US State Privacy Notice only applies in those states that have a comprehensive privacy law, such as California, Colorado, Virginia, Connecticut, and Utah.
If you are located in the European Economic Area, the United Kingdom, or Switzerland (collectively “EEA+”), our EEA+ Privacy Notice also applies to you.
If you are located in Mexico, our Mexico Privacy Notice applies to you.
If you are located in Brazil, our LGPD Privacy Notice also applies to you.
To opt-out of marketing communications please email us at privacy@spacex.com or by following the instructions included in the email or text correspondence. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain personal information, we may be unable to provide some or all of our services to you.

Children’s Privacy
We do not knowingly collect or solicit any personal information from children under the age of 16. In the event that we learn that we have collected personal information from a child, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their personal information, you can email us at privacy@spacex.com or contact us using the information listed in the “Contact Us” section below.

Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it has been collected or any longer retention period required by law. Starlink account information is generally retained for the life of the account + 2 years, unless a longer retention period is required by law.

Third-Party Websites
We are not responsible for the practices employed by any websites or services linked to or from our website, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing personal information to third parties, since any personal information disclosed will be subject to the applicable third party’s privacy policy.

Postal Mail: Space Exploration Technologies Corp., Attn: Privacy/Legal, 1 Rocket Road, Hawthorne, CA 9025

Privacy Policy

Last updated May 1, 2023

Cart